Shipping and Returns
shipping and returns
UK - £3.95/ €3.95 or free for orders of £75/ €75 and over.
Zone1* - £4.95/ €4.95 or free for orders of £75/ €75 and over.
Europe -£5.95/ €5.95 or free for orders of £75/ €75 and over.
International – £19.95/ €19.95 or free for orders of £150/ €150 and over.
*Zone1 contains Guernsey, Isle of Man, Jersey
UK - 3 to 5 days (please allow for 2 to 3 days processing)
Europe - 3 to 5 days (please allow for 2 to 3 days processing).
International - 8 to 10 days (please allow for 2 to 3 days processing)
European orders are despatched from within the EU so are not liable for customs and duty charges.
To receive your order before Christmas place your order before the...
20th of December for Netherlands and Belgium
19th of December for Germany and France
18th of December for the rest of Europe
HASSLE FREE RETURNS
Whether racing or training, we want to be sure you’re in the best fitting triathlon kit so we’ve put together a helpful sizing chart, so you can shop with confidence in the knowledge that the size you purchase is right for you. However, if it’s not quite right please notify us as soon as possible to arrange a return.
Extended Black Friday Returns: Shop worry-free from Nov 1st 2023. Enjoy extended returns until Jan 15, 2024. Items must be returned in original condition with tags and packaging.
Refunds are available within 28 days of purchase on orders placed directly with us either on our website or at an event (not through one of our retailers). Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return carriage costs and items must be sent using recorded and insured delivery. Returned goods must be sent with a completed returns form. Individual Country associated Duties and Taxes will not be refunded unless the item is returned as new. We will aid with warranty items through customs where possible.
Please note refunds are not available on wetsuit hire or ex-demo items.
Please go here returns.eu.zone3.com for our returns platform, you will need your order number and email address used for your order.